Enjoy high ASR, ACD/ALOC, and Tier 1 routes at the best rates in the market. Our service guarantees exceptional call quality and reliability, ensuring your communication needs are met with the highest standards.
Cut your communication costs by moving from traditional PSTN lines to a modern solution. Our SIP trunk works with all major PBX and call center systems, providing a dependable and efficient communication experience.
Our auto dialer offers features like predictive dialing, real-time call monitoring, and automatic call distribution at your fingertips. Improve agent productivity and manage high call volumes efficiently with a reliable solution for your call center's needs.
Keep your data safe with strong protections like encryption and secure access
Easily grow your business with flexible, all-in-one solutions.
Make customers happy with personalized support across different channels.
Proven track record of reliable and inventive communication solutions.
Customized to your business, making sure it’s the perfect solution.
We aim for your success by providing custom solutions and top-notch support.
Enjoy safe and constant communication through our secure system.
Affordable pricing with no hidden costs for budget-friendly solutions.
24/7 assistance from a committed team, every step of the way.
FREE FAS: Enjoy hassle-free activation with no upfront costs.
TIER 1 ROUTES: Access the best quality and reliability in voice communication.
HIGH ASR: Achieve exceptional answer-seizure ratios for improved call success.
BEST ACD: Experience optimal average call duration for efficient call handling.
ROBUST CALL QUALITY: Benefit from crystal-clear voice quality with minimal latency.
24/7 CUSTOMER SUPPORT: Receive dedicated assistance anytime you need it for a smooth experience.
DYNAMIC CALL CAPACITY: Instantly adjust the number of simultaneous calls without physical limitations.
CODEC SUPPORT: Compatible with G.711, G.729, and other industry-standard codecs for optimal voice quality.
DIRECT IP PEERING: Bypass the public internet with direct IP connections for faster and more secure calls.
DID NUMBERS: Provision Direct DID numbers globally for local presence.
HIGH AVAILABILITY: Redundant systems ensure continuous service and fault tolerance.
SECURE SIP SIGNALING: Protect voice traffic with TLS and SRTP encryption for secure communication.
OPTIMIZED FOR PREDICTIVE DIALERS: Designed to support high-efficiency auto-dialing systems for call centers.
DYNAMIC CHANNEL ALLOCATION: Automatically scale channels to handle peak call volumes without disruptions.
CUSTOM CALLER ID: Flexibly manage caller IDs for outbound campaigns to match specific regions or needs.
MINIMAL POST-DIAL DELAY (PDD): Ensure quick call connections for smoother customer interactions.
TRAFFIC DISTRIBUTION: Efficiently route call traffic across multiple trunks to prevent congestion.
LIVE CALL MONITORING: Access real-time metrics and monitoring tools to track call center performance.
CHANNEL CONTROL AND MANAGEMENT: Allows for managing the number of active calls, call routing, and prioritization based on user needs. This can prevent overloading by limiting simultaneous calls on each trunk.
LOAD BALANCING: Efficiently distributes calls across multiple trunks to improve service quality and reduce latency.
COST OPTIMIZATION: Routes calls based on the least cost, using the most affordable trunk lines for outbound calls, which can reduce telephony expenses.
FAILOVER SUPPORT: In case one trunk fails, calls can be routed to a secondary or backup trunk, ensuring high availability.
SECURITY AND MONITORING: Offers features to monitor call traffic, detect unauthorized usage, and configure access controls for specific trunks.
ADVANCED CALL ROUTING: Can enable advanced call features, such as route customization based on the time of day, caller ID, or destination, ensuring that each call is handled effectively.
Excessive operational costs and poor voice quality stifled business growth and eroded customer satisfaction. Ineffective voice solutions led to lost revenue and a tarnished reputation.
Our Wholesale VoIP solutions delivered high-quality, cost-effective voice services backed by cutting-edge technology. With reliable, crystal-clear communications, customer satisfaction was guaranteed.
This resulted in a 30% reduction in operational costs and 99.9% uptime, driving increased customer satisfaction and substantial revenue growth. Additionally, the business’s reputation improved, enhancing overall competitiveness in the market.
Inefficient call management and low team productivity limited sales growth and revenue, while poor call handling resulted in missed opportunities and customer dissatisfaction.
Our Call Center Solution optimized call management and boosted team productivity through advanced features, enabling efficient call handling and improved sales performance.
This led to a 20% increase in sales conversions and a 25% reduction in call handling time, driving higher revenue and team efficiency. Customer satisfaction and loyalty also saw significant improvements.
A complex voice infrastructure and high costs limited efficiency and stifled growth, while ineffective communication resulted in missed opportunities and customer dissatisfaction..
Our SIP Trunking solutions streamlined the voice infrastructure and reduced costs, delivering scalable and efficient communication systems. The integration of advanced features further enhanced overall business performance..
This transformation led to a 40% reduction in voice infrastructure costs, simplified communications, and significantly improved efficiency and scalability, driving business growth and competitiveness.
TeleHood Auto Dialer is a powerful tool designed to optimize your communication efforts. Key features include:
Predictive Dialing: Automatically dials multiple numbers, connecting agents only when calls are answered, maximizing productivity.
Real-Time Analytics: Provides live reporting and insights to track performance and enhance decision-making.
Automatic Call Distribution: Efficiently routes incoming calls to the right agents based on predefined criteria, improving customer experience.
Call Recording: Records calls for quality assurance and training purposes, helping to maintain high service standards.
This makes call management easy and effective!
Expert Support
Our committed support team is here to guide you every step, ensuring your VoIP system runs smoothly, from setup to troubleshooting and optimization.
Customized Solutions
Custom-designed to meet your business’s unique needs, ensuring the perfect fit for your communication requirements and enhancing overall efficiency.
Reliable and Secure
Your conversations are consistently secure and seamless with our protected platform.
Transparent Pricing
Budget-friendly rates without hidden costs, offering efficient solutions.
A cloud contact center is a call center solution hosted and managed in the cloud, enabling businesses to access and utilize its features and capabilities via an internet connection.
Cloud contact centers offer numerous benefits, including scalability, flexibility, cost-effectiveness, and accessibility from anywhere with an internet connection.
By providing faster, more personalized, and accessible customer service across multiple communication channels, a cloud contact center can significantly enhance the customer experience.
Typical features of cloud contact center solutions include call routing, Interactive Voice Response (IVR), call recording, reporting and analytics, CRM integration, and support for various communication channels (voice, email, chat, social media).
Cloud contact centers can especially benefit small businesses by offering a cost-effective and scalable solution that allows them to compete with larger organizations in terms of customer service and support.
To safeguard sensitive data from unauthorized access or breaches, cloud contact centers implement various security measures, such as data encryption, multi-factor authentication, and regular security audits.
